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Salary: USD 75,000 - 0 / annual
Hey Jane is the largest virtual medication abortion provider in the US, serving approximately 150,000 patients across 23+ states. The company offers safe, discreet reproductive and sexual health care services delivered by board-certified doctors, advanced practice clinicians, nurses, and patient care advocates via phone and digital platforms.
As Clinical Operations Specialist, you will own the operational engine that keeps clinical care running smoothly across all states. You'll manage the clinical schedule on an 8-week build cycle, process call-outs and PTO requests, maintain provider availability and appointment slots in sync visit systems, and ensure consistent coverage across 24+ states with varying licensing and regulatory requirements.
Key responsibilities include:
- Building and maintaining the clinical schedule across all operating states
- Managing sync visit configuration for provider availability and appointment slots
- Processing call-outs and tracking future PTO requests to maintain coverage
- Reviewing and approving clinical payroll on a recurring cadence
- Supporting day-to-day operational escalations within established playbooks
- Coordinating new-hire onboarding logistics and vendor configuration (Elation, Quest, and similar EHR/lab systems)
- Organizing the Operations On-Call rotation schedule
- Working closely with the Clinical Operations Senior Manager and clinic managers across all states
This is an early-stage role with significant opportunity to shape how the Clinical Operations department grows. You'll be a trusted operational partner to clinic managers and cross-functional teams, bringing clarity and confidence to complex, multi-state healthcare operations.
Requirements:
- 2+ years of experience in clinical operations, healthcare administration, or similar operational/coordination role
- Highly organized with ability to track multiple moving pieces simultaneously (schedules, PTO, call-outs, vendor setups)
- Comfortable owning recurring, detail-heavy operational processes
- Detail-oriented and accountable; proactive issue identification and ownership
- Strong partnership skills; ability to build trust with clinic managers and cross-functional partners
- Energized by operational and logistical aspects of healthcare
- Calm and confident managing complexity across multiple states with different regulatory requirements
- Comfortable learning and working across scheduling, EHR, and lab-vendor systems (e.g., Elation, Quest, sync visit platforms)
- Excited to help build and refine processes as a new team takes shape
