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OneImaging is a healthtech company transforming radiology access through a concierge model and a vetted network of 5,000+ imaging providers across 48 states. The company reduces imaging costs by 60-80% while eliminating surprise bills for patients and delivering ROI for employers and payers.
As Clinical Operations Manager for Radiology, you will own end-to-end resolution of clinical escalations across the member imaging journey. This includes order processing and coding issues, protocol mismatches, authorization complications, facility capability gaps, and appointment-day problems. You will partner with ordering providers, imaging facilities, and payers to resolve issues quickly and keep members moving toward appointment completion. A key responsibility is identifying escalation patterns and driving root-cause fixes back into workflows, training, and product to prevent recurrence. You will also serve as the escalation point for frontline teams on clinical questions that arise during scheduling, order intake, and appointment coordination.
You will review and continuously refine clinically-informed operational workflows across the member imaging journey to reduce friction. You will build and deliver training for internal teams on radiology fundamentals—modalities, protocols, contrast considerations, prep requirements, and site-of-care nuances. You will also review and refine member- and provider-facing talk tracks to ensure they are clinically accurate, plain-language, and empathetic.
When relevant, you will act as the embedded radiology subject-matter expert for the product team, informing requirements, reviewing designs, and pressure-testing assumptions against real-world clinical and operational practice. You will help define what "clinically correct" looks like in product logic, from order-to-CPT mapping to appropriateness and site-of-care routing.
This is a fully remote role within a fast-moving, early-stage startup environment where priorities shift and processes are still being built. You will need a builder's mentality, low ego with high ownership, and comfort with scrappiness.
**Requirements:**
- 5+ years of experience in radiology operations, with hands-on exposure across both health system/hospital-based imaging and outpatient/freestanding imaging center environments
- Deep working knowledge of the imaging order lifecycle: order intake, CPT/ICD-10 coding, protocoling, prior authorization, scheduling, prep and contrast requirements, and appointment completion
- Fluency across modalities (MRI, CT, PET, ultrasound, X-ray, mammography, DEXA) and their operational and clinical nuances
- Demonstrated ability to translate clinical knowledge for non-clinical audiences—explaining protocoling to engineers and prior authorization to new member services representatives
- Strong escalation management instincts: calm under pressure, resourceful, and relentless about getting members to resolved outcomes
- Comfort operating in a fast-moving, dynamically changing environment where priorities shift and processes are still being built
- A builder's mentality—seeing gaps as opportunities to create something, not blockers to progress
- Low ego, high ownership: no task is beneath you
**Preferred Qualifications:**
- Clinical or technical credential (e.g., RT(R), CT/MRI certification, RN, or radiology practice management background)
- Experience with radiology benefit management (RBM), utilization management, or payer-side imaging programs
- Familiarity with RIS/PACS systems, HL7/FHIR order workflows, or imaging network operations
