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Tia is a Series B women's healthcare platform integrating primary care, mental health, gynecology, dermatology, and wellness across in-person and virtual settings. The Clinic Operations Manager will serve as the general manager and operational leader for one of Tia's care delivery sites in Culver City or Silver Lake, Los Angeles.
You will hold end-to-end accountability for clinic operational excellence, team performance, regulatory compliance, and the overall patient and provider experience. This is a highly visible, in-clinic leadership role requiring strategic execution, cross-functional partnerships with clinical leadership, and deep commitment to patient-centered care.
Key responsibilities include:
**Strategic Leadership & Team Development:** Manage and develop the clinic's leadership and support teams, serving as the escalation point for complex personnel and operational challenges. Partner with People Business Partners on hiring strategy, workforce planning, performance management, and organizational design. Set cultural standards driving high employee engagement, retention, and professional development aligned with Tia's values.
**Daily Operations & Performance Execution:** Oversee day-to-day clinic operations including front desk, check-in/check-out, rooming, and clinical workflows. Monitor clinic flow to identify bottlenecks and own problem-solving related to provider schedules, staffing coverage, and emergency changes. Track key metrics around patient experience, schedule utilization, visit completion, access, timeliness, and care margin. Identify operational gaps and partner with centralized teams on process improvements.
**Patient and Provider Experience:** Build collaborative partnerships with the Medical Director and providers to optimize care team dynamics and clinical throughput. Create a warm, professional, service-oriented clinic environment aligned with Tia's brand. Serve as final on-site authority for complex patient experience failures, medical-legal incidents, or quality-of-care escalations.
**Compliance, Safety, and Clinic Readiness:** Partner with clinical leaders to maintain strict compliance with healthcare, privacy (HIPAA/PHI), safety (OSHA), and regulatory standards. Ensure the clinic environment is pristine, organized, safe, and fully stocked. Coordinate with facilities, supply, IT, and operational vendors to resolve facility needs promptly.
You are an accomplished leader with a proven track record leading teams in multi-disciplinary, high-touch operational environments. You are commercially and data-driven, comfortable using operational metrics to identify gaps and optimize clinic capacity. You are highly organized, detail-oriented, calm under pressure, and able to prioritize competing needs in fast-moving environments. You thrive in dynamic settings and are adaptable regarding schedule changes and non-traditional hours.
