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Celonis is the global leader in Process Intelligence and Process Mining technology, operating as one of the world's fastest-growing enterprise SaaS companies. The Client Value Partner (CVP) role is a strategic position within the Value Engineering team, accountable for driving customer success and satisfaction with Celonis' most strategic accounts.
As CVP, you will serve as the trusted advisor and accountable program lead for strategic customers, engaging directly with C-level executives to define long-term vision for business transformation using Celonis. You will lead cross-functional teams of Celonis experts spanning Servicing, Product, and Engineering to ensure measurable business impact and accelerate platform adoption.
Key responsibilities include: developing and maintaining strong relationships with C-level stakeholders; ensuring engagements are properly staffed with global Celonis resources; mentoring customers on organizational design and Centers of Excellence maturation; managing the end-to-end customer value journey; establishing program roadmaps and value plans with senior stakeholders; resolving escalations and orchestrating internal teams; driving value realization and adoption metrics; organizing customer advisory boards to address industry-specific challenges; serving as the voice of the customer internally; and driving customer presence at key industry events and conferences.
You will also contribute to thought leadership, collaborate on innovation and asset development in specific domains, and help develop playbooks and resources for the broader value engineering team.
Required qualifications: minimum 15 years of customer success, strategy consulting, or related industry experience (MBA strongly preferred); proven track record driving measurable results through large-scale transformation programs; deep experience with change management practices; ability to navigate large global organizations and influence through data and confidence; consultative approach to working with internal subject matter experts and practice leads; experience with AI-based transformation is a strong plus.
