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Celonis is seeking an experienced Client Value Partner to lead strategic customer success initiatives within the Mining industry. This role sits within the Value Engineering team and serves as the accountable lead for customer success with Celonis' most strategic accounts.
You will act as a trusted advisor to C-level executives, collaborating to define long-term vision for process intelligence transformation and mobilizing cross-functional Celonis teams (Servicing, Product, Engineering) to drive measurable business impact. Key responsibilities include:
Accountable Program Leadership: Develop and maintain strong relationships with key stakeholders including C-suite executives. Ensure engagements are properly staffed with global resources. Mentor customers on organizational design and Centers of Excellence maturation to increase platform adoption. Coach and mentor team members while providing performance feedback to managers.
Driving Customer Value: Own the end-to-end customer value journey from strategy alignment through delivery. Influence key stakeholders through executive communication, product knowledge, and industry expertise. Establish program roadmaps and detailed value plans with senior stakeholders. Drive value realization, adoption, project completion quality, and usage targets.
Community Building & Advocacy: Organize and lead customer advisory boards addressing industry-specific challenges. Serve as the voice of the customer internally, ensuring product development aligns with industry needs. Drive customer presence at Celonis and industry events as a thought leader. Collaborate on innovation and contribute to playbooks and resources for the value engineering team.
Required qualifications include minimum 10 years of strategy consulting, customer success, or related experience within industry. Strong background driving large-scale transformation programs, process re-engineering engagements, and implementations. Deep exposure to change management practices. Ability to navigate large global organizations with persuasive data-driven communication. Experience with AI-based transformation is a strong plus.
