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Celonis is the global leader in Process Intelligence and Process Mining technology, operating as one of the world's fastest-growing enterprise SaaS companies. The Client Value Partner (CVP) role is a strategic position within the Value Engineering team, accountable for driving customer success and satisfaction among Celonis' most strategic accounts.
As CVP, you will serve as the trusted advisor and accountable program lead for strategic customers, engaging directly with C-level executives to define long-term vision for business transformation using Celonis. You will lead cross-functional teams of Celonis experts—spanning Servicing, Product, and Engineering—to ensure measurable business impact and accelerate platform adoption across customer organizations.
Key responsibilities include: developing and maintaining strong relationships with C-level stakeholders; ensuring engagements are properly resourced across global teams; mentoring customers on organizational design and Centers of Excellence maturation; managing the end-to-end customer value journey; driving value realization and adoption targets; resolving escalations efficiently; and establishing detailed value plans aligned with customer strategy.
Beyond account management, you will build community through customer advisory boards addressing industry-specific challenges, act as the voice of the customer internally to influence product development, drive customer presence at key industry events, and contribute to thought leadership and playbook development for the broader value engineering team.
The ideal candidate brings 10+ years of customer success, strategy consulting, or related experience, with strong track record in large-scale transformation programs, process re-engineering, and implementations. Deep exposure to change management practices, experience with AI-based transformation, ability to navigate large global organizations, and consultative approach to stakeholder engagement are essential. You should be comfortable working with internal subject matter experts and practice leads to design and pitch opportunities.
