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Celonis is the global leader in Process Intelligence and Process Mining technology. As a Client Value Partner, you will be a key strategic leader responsible for driving customer success and transformation with Celonis' most strategic enterprise accounts.
You will serve as the trusted advisor and accountable program lead for top-tier customers, engaging directly with C-level executives to define long-term vision and business transformation strategies using Celonis' AI-driven Process Intelligence platform. You will lead cross-functional teams of Celonis experts—spanning Servicing, Product, and Engineering—to ensure measurable business impact and accelerated platform adoption across customer organizations.
Key responsibilities include:
**Engagement Leadership & Relationship Management**: Develop and maintain strong relationships with C-level stakeholders, ensuring engagements are properly resourced and aligned with customer strategic objectives. Mentor customers on organizational design and Centers of Excellence maturation to drive adoption.
**Customer Value Realization**: Own the end-to-end customer value journey, from establishing program roadmaps and detailed value plans to resolving escalations and ensuring on-time, high-quality project completion. Drive adoption targets and ensure Celonis delivery aligns with customer business-critical priorities.
**Community Building & Advocacy**: Organize customer advisory boards, act as the voice of the customer within Celonis, drive customer presence at industry events, and contribute to thought leadership and playbook development.
**Team Leadership**: Mentor and coach team members, provide performance feedback to managers, and guide their professional development.
You bring 15+ years of experience in customer success, strategy consulting, or related transformation roles (manufacturing, production, etc.). You have proven expertise in large-scale transformation programs, process re-engineering, and change management. Experience with AI-based transformation is highly valued. You excel at navigating complex global organizations, persuading through data and confidence, and orchestrating internal resources to deliver customer outcomes. Native-level French fluency is required.
