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GoodLeap is a fintech platform providing financing and software solutions for sustainable home improvements, including solar panels, batteries, HVAC systems, heat pumps, roofing, and windows. The company has facilitated over $30 billion in financing since 2018 and serves over 1 million homeowners and thousands of professionals in the home efficiency and solar sectors.
As Client Support Manager, you will be the primary point of contact for partner relationships, ensuring exceptional customer experience delivery. Your responsibilities include leveraging data analytics to identify performance gaps and improvement opportunities with partners, then collaboratively developing and implementing solutions. You will conduct partner audits to verify compliance with GoodLeap standards and manage pipeline metrics to ensure customer expectations are consistently met.
The role requires a balance of analytical rigor and relationship management. You'll use "Big Data" insights to drive conversations around customer experience optimization, working cross-functionally to address operational challenges. Partner audits will involve assessing processes, compliance, and service quality, while pipeline management ensures visibility into partner performance and customer satisfaction metrics.
You'll be part of a team committed to the mantra "finance made friendly"—making sustainable solutions more accessible and affordable. The company also operates GivePower, a nonprofit deploying water and clean electricity systems across Africa, Asia, and South America, reflecting a broader commitment to impact beyond the core business.
