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FiscalNote is seeking a Client Support Associate to join its Client Success team in Gurugram. This role serves as the first line of defense for client feedback on FiscalNote's policy and intelligence platform, which combines data, technology, and insights to help organizations navigate political and business risk.
In this position, you will manage support requests across email, phone, and chat channels, conducting troubleshooting sessions and interfacing directly with Product and Engineering teams to resolve client issues. You'll maintain the Knowledge Base (Help Center) to empower self-service experiences, report on user interaction data from Zendesk, and track client issues and resolutions. A key part of the role involves recommending software and process improvements to users and delivering white-glove service to ensure high levels of customer satisfaction in every interaction.
The Client Support team is described as dynamic, hard-working, and driven, operating within an open team structure with constant learning opportunities and room for growth. You'll be working with a team dedicated to providing holistic, supportive experiences from client onboarding through strategic best practices to comprehensive technical support.
FiscalNote (NYSE: NOTE) is home to industry-leading brands including CQ, FrontierView, and VoterVoice, helping organizations stay ahead of political and business risk through critical insights and actionable tools.
REQUIREMENTS:
- 1–2 years of work experience in a support role
- Prior knowledge of customer support and help desk industry (preferred)
- Ability to manage and assign priority to urgent tasks
- Excellent clarity in communication and strong telephone/email etiquette
- Ability to develop rapport and employ empathy appropriately
- Data-driven mindset with experience using data for informed process change
- Proactive issue resolution with high energy and technical acumen
- Proficiency with Zendesk or related help desk software (preferred)
- Experience with Content Management Systems (a plus)
- Passion for government processes, civic engagement, and data (a plus)
- Experience with data analytics (a plus)
Note: The company encourages applications from candidates who don't meet 100% of qualifications and reviews applications based on key competencies for success.
