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Vida Health is a virtual, personalized obesity care provider combining evidence-based treatment with advanced technology and top-notch healthcare providers. The company serves Fortune 100 companies, major national payers, and large providers.
As Client Success Partner Integration Manager, you will lead end-to-end implementation of strategic third-party benefits administration partnerships (medical, pharmacy, TPA, claims). You serve as the operational bridge between Vida's Commercial Strategy, Client Success, Operations, and Product teams, working closely with Product PMs to translate partner technical requirements into seamless client implementations.
Key responsibilities include:
- Own the complete implementation work stream for strategic third-party partner integrations from planning and launch through long-term lifecycle management
- Maintain SOPs and implementation playbooks; train internal teams on established standards
- Manage ongoing partner relationships post-implementation as primary operational point of contact
- Partner closely with Product PMs on requirements, workflow setup, and technical configurations
- Support commercial and strategy teams in partner client vetting
- Serve as primary point of contact for partner-specific onboarding, ensuring satisfaction throughout implementation
- Monitor partner SLAs, manage escalations, and establish scalable frameworks for future launches
- Lead cross-functional collaboration across Product, Design, Engineering, Analytics, Sales, and Marketing
- Identify priorities among clients, partners, and stakeholders; surface enhancement opportunities
- Conduct partner-level performance reviews to drive scalability and growth
This is a client-facing role requiring strong communication, relationship-building, and business judgment. You will lead projects across internal teams and external partners in a fast-paced startup environment.
QUALIFICATIONS:
- Bachelor's Degree minimum
- 5+ years in account management, implementation, customer success, or partner integration (ideally healthtech/healthcare, or management consulting background)
- Demonstrated ability to manage cross-functional work streams across Product, Engineering, and Client Success
- Familiarity with healthcare landscape, major healthcare legislation, and industry companies
- Familiarity with key healthcare administration and payer processes
- Strong project management skills, exceptional attention to detail, comfortable with operational ambiguity
- Critical thinking, data analysis, ability to identify gaps and risks; work with stakeholders to implement recommendations
- Ability to create and utilize work plans to prioritize multiple concurrent priorities across work streams
- Professional written and verbal communication; ability to summarize and present findings to leadership
- Ability to develop and maintain leadership-level relationships internally and externally
- Self-starter with ownership mentality; comfortable navigating ambiguity and strategic prioritization
- Highly organized, strong team player
- Proficient with web/mobile technologies, PowerPoint, and Excel
- Must be authorized to work in the U.S.; Vida does not sponsor visas
- Must reside in/be able to work from a U.S. state where Vida is registered
