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Arrive Logistics is a transportation and technology company seeking a Client Success Manager to lead the Arrive Fresh produce vertical. This is a people-management role overseeing a Client Success team specialized in fresh and perishable goods logistics.
You will serve as the primary point of contact for produce shippers, growers, receivers, and carriers. The role centers on managing time-sensitive, temperature-controlled (reefer/refrigerated) freight operations. Key responsibilities include:
• Account Ownership: Act as trusted advisor and daily contact for a portfolio of produce freight clients, managing relationships and driving retention and growth.
• Shipment & Cold-Chain Tracking: Monitor refrigerated loads in transit, track temperature logs, and coordinate proactively with dispatchers and carriers to prevent delays or spoilage.
• Issue & Exception Management: Rapidly resolve delivery disruptions, temperature deviations, detention issues, and claims in collaboration with operations and claims teams.
• Team Leadership & Coaching: Coach and develop a team of Client Success Representatives, ensuring they master the knowledge and service skills required for high-performing produce customer support.
• Client Onboarding: Guide new produce shippers and receivers through platform setup, tender processes, and communication protocols.
• Performance Reviews: Conduct regular business reviews (QBRs) analyzing on-time delivery rates and tender acceptance metrics.
• Cross-Functional Collaboration: Partner with sales, carrier procurement, and accounting teams to align service levels and resolve billing or rate discrepancies.
Arrive Logistics has been recognized as a top workplace by Inc., Fast Company, Fortune, and earned Top Workplaces and Great Place to Work designations. The company offers a casual, collaborative environment with employee resource groups, onsite gym, specialty coffee bar, free parking, and comprehensive benefits.
QUALIFICATIONS:
• 3+ years of experience in customer success, account management, or operations within freight brokerage, third-party logistics (3PL), or supply chain management.
• Familiarity with reefer freight, temperature-controlled transport, produce seasonality, or USDA/FDA food-transit standards is a strong plus.
• Proficiency in Transportation Management Systems (TMS), CRM software (e.g., Salesforce), and data analytics or spreadsheet tools.
• Exceptional communication, high-pressure problem-solving, active listening, and composure during time-critical crisis management.
• Bachelor's degree in Supply Chain Management, Logistics, Business Administration, or related field (or equivalent operational experience).
