SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Arrive is seeking a Client Success Manager to lead customer relationships and operations for produce freight logistics. You will serve as the primary trusted advisor for a portfolio of produce freight clients, managing account ownership, shipment tracking, and cold-chain logistics for refrigerated (reefer) loads in transit.
Key responsibilities include monitoring temperature logs and coordinating proactively with dispatchers and carriers to prevent delays or spoilage. You will rapidly resolve delivery disruptions, temperature deviations, detention issues, and claims in collaboration with operations and claims teams. You'll coach a team of Client Success Representatives, ensuring they develop the knowledge and service skills required to perform at a high level for produce customers.
Additional duties include guiding new produce shippers and receivers through platform setup, tender processes, and communication protocols. You will conduct regular business reviews (QBRs) analyzing on-time delivery rates and tender acceptance metrics. You'll drive account retention, manage renewals, and identify opportunities to expand freight volume or cross-sell specialized logistics services. Cross-functional collaboration with sales, carrier procurement, and accounting teams is essential to align service levels and resolve billing or rate discrepancies.
Arrive offers a comprehensive benefits package including medical, dental, vision, life, and disability coverage, a matching 401(k) program, and 100% paid parental leave. The Austin office features free parking, an onsite gym, a specialty coffee bar, and casual dress code. The company provides paid holidays, vacation time, wellness days, and relocation assistance for non-local candidates.
Requirements:
- 3+ years of experience in customer success, account management, or operations within freight brokerage, third-party logistics (3PL), or supply chain management
- Familiarity with reefer freight, temperature-controlled transport, produce seasonality, or USDA/FDA food-transit standards is a strong plus
- Proficiency in Transportation Management Systems (TMS), CRM software (e.g., Salesforce), and data analytics or spreadsheet tools
- Exceptional communication, high-pressure problem-solving, active listening, and composure during time-critical crisis management
- Bachelor's degree in Supply Chain Management, Logistics, Business Administration, or a related field (or equivalent operational experience)
