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Fever is a global tech platform for culture and live entertainment, serving over 300 million people monthly across 55+ countries. The company provides end-to-end ticketing solutions that power concerts, sports, theater, and major events for clients like Netflix, F.C. Barcelona, and Primavera Sound.
As Client Success Implementation Manager, you will own a portfolio of client accounts and serve as their primary point of contact and trusted advisor. You'll guide customers through their entire journey—from onboarding through ongoing optimization—ensuring they achieve maximum value from the Onebox ticketing platform while identifying growth opportunities.
Key responsibilities include:
- Acting as the go-to technical support contact for clients, handling troubleshooting, platform usage questions, and incident resolution
- Managing daily client requests including platform configuration, data exports, and technical support
- Delivering onboarding, training, and ongoing support to maximize client adoption and success
- Collaborating cross-functionally with Sales, Product, Tech, and Design teams to ensure seamless client experience
- Supporting on-site operations during live events when needed
- Driving customer satisfaction metrics and identifying improvement opportunities
You'll report directly to the COO and work in a hybrid environment in Paris. The role requires fluency in French, English, and Spanish (written and spoken), hands-on technical troubleshooting skills, and experience in customer support ideally within SaaS. Knowledge of the ticketing or event tech industry is highly valued. A valid driver's license is required for occasional on-site event support.
Fever offers a competitive package including 25 days annual leave, 40% discount on all Fever events, health insurance with 50/50 cost sharing, wellness pass, transport compensation, meal tickets, and language lessons.
