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Salary: USD 120,000 - 150,000 / annual
ShopMy is a unicorn ($1.5B valuation) transforming e-commerce by building infrastructure for human-led curation at scale. The company helps brands run performance-driven creator programs while enabling top creators to monetize their influence and partner directly with brands they love.
You will join the Enterprise pod as a Client Strategy Manager, owning the strategy for a focused portfolio of ShopMy's largest and most complex customers—major retailers, global parent and portfolio companies, and household-name brands. This is a client-facing strategic role where you design and execute ShopMy's strategy to deliver maximum ROI for each customer.
Key responsibilities include:
- Own ShopMy strategy for a book of enterprise accounts, advising on creator engagement, gifting, and performance marketing spend with Opportunities and Spotlights products; be accountable for ROI delivery
- Partner with an Account Director to maximize revenue from shared accounts, focusing on multi-quarter planning and expansion
- Navigate complex customer organizations and map stakeholders across brand, performance media, PR, and other teams
- Manage programs across multiple contacts, budgets, and geographies simultaneously
- Develop creative ideas for ShopMy impact beyond affiliate programs (store openings, app downloads, product launches, retail media, etc.)
- Co-lead proactive QBRs and executive business reviews, owning the performance and platform narrative
- Turn performance data into clear insights: what's working, what isn't, and what to do next
- Own program health, adoption, and renewal readiness across high-stakes accounts
- Escalate meaningful product feedback to the product team
- Represent the customer voice internally and ensure ShopMy feels like one coordinated team to clients
- Work closely with an Associate to manage tactical execution and provide coaching and guidance
You thrive in large, complicated organizations and enjoy designing strategy rather than running playbooks. You're energized by the future of creator marketing as a core performance channel, being the most prepared person in the room, building something new, and traveling to visit clients for in-person presentations.
REQUIREMENTS:
- 5+ years of experience in a highly client-facing, strategic role within an agency, marketing organization, media company, SaaS company, or similar environment
- Experience owning large, complex accounts—enterprise retailers, multi-brand parent companies, or organizations with multiple stakeholders across departments, business units, or geographies
- Track record of multi-threading: building durable relationships beyond single points of contact and keeping programs alive through contact turnover and reorgs
- Performance fluency: ability to read data, diagnose what's driving results, and recommend clear next steps
- Exceptional organization and attention to detail; ability to hold many workstreams without losing the thread
- Creativity and initiative; demonstrated ability to bring clients unsolicited ideas and make the case for them
- Commercial awareness: understanding of account value, potential value, and barriers to growth
- Strong communicator who can make complex performance insights land with senior stakeholders
- Comfortable with ambiguity and fast-paced environments
BONUS:
- Experience with major retailers, marketplaces, or portfolio/parent companies with multi-team relationships
- Exposure to retail media, performance marketing, or paid social budgets
- Experience supporting high-profile or luxury brands
- SaaS Customer Success background
- Remote startup experience
- NYC-based (preferred given in-person client cadence, but not required)
- Deep understanding of affiliate marketing and creator economy
- Salesforce familiarity
