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Scalable Capital, a leading digital investment and banking platform in Europe, is seeking a Client Service Associate to join their Tier 1 support team in Berlin, focused on Broker Tax & Trading.
In this role, you will handle customer inquiries via phone and email related to active trading, portfolio management, and tax questions. You will work independently to resolve customer requests and escalate complex matters to specialized teams or Tier 2 support as needed. You will identify service improvement opportunities and proactively contribute to continuous service enhancement. The position offers exposure to diverse financial topics and the chance to deepen your expertise in capital markets.
Scalable Capital operates a full-bank licensed platform serving over one million customers managing more than €50 billion in assets. The company offers a comprehensive suite of services including the Scalable Broker (stocks, ETFs, cryptocurrencies, derivatives, savings plans), Scalable Wealth (robo-advisory in ETF portfolios), attractive interest rates, loans, private equity, and the European Investor Exchange.
The company employs over 700 people across Munich, Berlin, Vienna, Milan, and London. You will work in a fast-growing, visible European fintech startup with an international, diverse, and inclusive team committed to building innovative products.
Benefits include modern hardware and tools, internal knowledge-sharing sessions and career development training, a personal education budget, opportunity to work abroad, attractive compensation package, occupational pension scheme, 50% subsidy for Deutschland Ticket, free PRIME+ Broker subscription, discounted Urban Sports Club membership, and shift-based scheduling Monday-Friday between 8am-8pm.
Note: This position is initially fixed-term for one year with the option to extend.
Requirements:
- Customer service experience with ideally at least one year in banking, fintech, finance, or insurance (career changers with strong learning motivation welcome)
- Passion for capital markets and willingness to develop deep expertise in: Trading & Savings Plans (understanding securities trading and savings plan mechanics); Security Transfers (interest in administrative processing of portfolio transfers); Taxes & Corporate Actions (desire to become expert in German capital gains tax, withholding tax, and corporate action processing)
- Customer-oriented, team-focused approach with meticulous attention to detail on complex inquiries
- Positive communication style, solution-oriented thinking, and composure under stress
- German language proficiency at C1 level minimum; English B2 level minimum (both written and spoken)
