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Viva.com is Europe's first Tech Bank for Businesses, licensed by the Bank of Greece and operating under the EU FOS regime across 31 EU countries. The company revolutionizes omnichannel payment acceptance through card issuing, loans, deposit accounts, and pioneering Tap on Any Device technology. Viva.com has built a dynamic ecosystem of over 450 tech partners and connects directly to local payment schemes and alternative payment methods across the continent.
As a Client Relationship Representative on the Direct Representatives Team, you will drive business development and merchant success for e-commerce clients. You will present Viva.com's omnichannel payment solutions to merchants, providing clear guidance on implementation and value. Your responsibilities span three core areas:
Client Engagement & Business Development: Present solutions to clients with clear information and implementation guidance. Visit client premises and engage digitally to support both physical and online merchant needs. Travel to meet clients and attend industry events as needed.
Onboarding & Integration: Assist merchants with verification and activation processes (KYC). Scope and support merchants in integrating e-commerce solutions including plugins, APIs, marketplace integrations, gateways, and checkout tools.
Portfolio Management: Monitor and analyze portfolio performance. Support existing merchants in maintaining active and consistent usage of solutions. Escalate issues beyond your resolution scope by opening cases with internal teams. Collaborate cross-functionally to enhance the merchant experience both digitally and in-store.
You will work in a fast-paced, dynamic environment with a highly motivated, internationally diverse team at a venture-backed fintech company.
REQUIREMENTS:
- 2+ years of business development experience in a fast-paced environment, preferably in a financial services institution
- 2+ years of e-commerce experience in the payment sector
- Understanding of financial products and services features (advantageous)
- Experience working with Customer Relationship Management (CRM) systems
- Outstanding negotiation skills with key stakeholders including C-level executives, payment operators, and strategic partners
- Strong organizational and time management skills
- Resiliency and ability to handle objections
- Ability to work with a diverse client base across industries and company sizes
- Computer literacy and tech mindset
- Fluent in English and Italian
