SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Viva.com is Europe's first Tech Bank for businesses, operating across 31 countries with a pan-European infrastructure for payments and banking services. The company offers omnichannel payment acceptance, deposit accounts, card issuing, and financing solutions through a single integrated platform. Viva pioneered Tap on Any Device technology, enabling payment acceptance on any Android or iPhone device while connecting to major international and domestic card schemes.
As a Client Operations Representative on the Operations Team, you will support merchant acquisition and business growth by identifying and qualifying new merchant opportunities, engaging prospective and existing merchants, and driving successful onboarding, activation, and long-term customer growth.
Key responsibilities include:
- Conduct market and account research to identify, qualify, and prioritize high-potential merchant prospects based on defined targeting criteria and commercial priorities
- Initiate prospect outreach, arrange qualified introductory meetings, and coordinate lead handovers with Commercial teams
- Manage and follow up on merchant requests through the Business Admin Request App, coordinating cases across Account Operations, Tech & E-commerce, KYC, and Order Management
- Handle operational, technical, and order-related requests including account maintenance, POS and transaction issues, payment-method activations, integration errors, antifraud reviews, cancellations, returns, and card/POS orders
- Maintain accurate prospect and merchant records in CRM and internal systems
- Review registration leads and process lead assignment requests according to management-defined criteria
- Prepare, validate, and communicate daily Sales performance and campaign reports, monitoring Opportunities, Phone Calls, and Appointments
- Support prospective and existing merchants throughout registration, onboarding, and payment-acceptance setup, collaborating with Commercial, Operations, and other internal teams
Requirements:
- Previous experience in a customer-facing role, ideally in payments, financial services, fintech, or similar environment
- Strong communication skills, particularly over the phone, with confidence engaging both prospective and existing customers
- Customer-oriented mindset with proactive approach to onboarding, activation, relationship management, and problem-solving
- Commercial awareness and ability to identify customer needs, recognize prospect opportunities, and support business growth
- Comfortable working with CRM systems and other digital tools
- Ability to collaborate effectively with Commercial units, Customer Support, Risk, Compliance, and other internal teams
- Hands-on, solution-oriented mindset with strong sense of ownership and organizational skills
- Fluent German (C1/C2) and good English communication skills
