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Crafty is a workplace food and beverage platform founded in 2015 that partners with major companies like DraftKings, Robinhood, and Zillow to enhance employee connectivity and productivity. The company manages food and beverage programs across 300+ offices serving over 300,000 employees monthly, with headquarters in Chicago and offices in New York and the Bay Area.
The Client Operations Manager I role is based in Los Angeles, CA and serves as the primary point of contact for a defined portfolio of clients in the LA and San Diego markets. This position is responsible for delivering best-in-class experiences by ensuring clients' food and beverage programs operate as expected. The role requires direct engagement with clients to understand their needs, proactively address concerns, and identify opportunities for program enhancement.
Key responsibilities include managing operational quality across assigned accounts, driving client satisfaction and retention, identifying growth opportunities within the client base, and serving as the liaison between clients and internal Crafty teams. Success is measured on operational excellence, client happiness, retention rates, and account growth.
The ideal candidate is client-obsessed with strong anticipatory skills, demonstrates patience and eagerness to learn, and excels at proactive service delivery. Excellent communication skills are essential, including the ability to articulate complex information clearly and listen actively to client feedback. The role requires someone who is resourceful, detail-oriented, and capable of managing multiple client relationships simultaneously while maintaining high service standards.
Candidates must be located in Los Angeles, CA. This is a salaried position with the flexibility to work remotely while serving the LA/San Diego markets.
