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Pogo is a platform for running consumer research studies at scale. As a Client Operations Associate, you will manage the day-to-day operations of multiple client research studies simultaneously, serving as the primary point of contact for some of the world's largest consumer brands.
Key responsibilities include:
- Own end-to-end study operations: track intake, progress, and blockers across multiple concurrent projects
- Partner with clients to translate research questions into well-designed studies; write and review study guides, configure studies in the platform, set up targeting and quotas, and launch to Pogo's user panel
- Ensure research quality by reviewing survey logic, monitoring fieldwork and data quality, and validating AI-generated insights
- Maintain client relationships through regular updates, issue resolution, expectation management, and troubleshooting
- Collaborate with GTM and Product teams to coordinate requests, relay client feedback, and identify product improvement opportunities
- Build and refine operational processes, templates, QA workflows, and AI-powered tools to support scaling
You will work in a fast-paced, early-stage environment where processes are still being defined and you'll have significant ownership over how operations scale.
Requirements:
- 3–5 years of experience in market research, ideally at a research agency, panel provider, or in-house consumer insights team
- Hands-on experience designing, programming, and fielding surveys using tools like Qualtrics
- Deep understanding of the full research lifecycle from questionnaire design through final results delivery
- Ability to manage multiple studies concurrently while maintaining organization and prioritization
- Familiarity with research methodologies including concept testing, pricing research, conjoint, and MaxDiff
- Strong attention to detail in survey design, logic, and data quality
- Proactive, resourceful, and comfortable working independently in ambiguous situations
- Thrives in fast-paced environments and adapts quickly to changing priorities
- Systems-minded approach to process improvement and automation
- Passion for consumer research and enthusiasm about AI's potential to transform the industry
- Collaborative, low-ego, high-ownership mindset
- Bonus: prior experience with CPG, food & beverage, hospitality, or wellness clients
