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Binance, the world's largest cryptocurrency exchange by trading volume, is seeking a Client Manager for VIP/Institutional Clients to serve as the senior relationship owner and primary point of contact for a portfolio of global institutional and VIP clients. You will engage C-suite and senior decision-makers as a trusted advisor, building long-term, trust-based partnerships while proactively identifying growth and cross-selling opportunities across Binance's full product suite.
Key responsibilities include deepening and expanding strategic relationships with existing clients through sustained, high-quality engagement and deep understanding of their needs and objectives. You will design and continuously optimize key client service processes and systems, formulate management standards, and oversee the health and performance of key client accounts. The role requires leading in-depth analysis of client behavior to uncover latent needs, producing key client analysis reports, and driving cross-functional collaboration to deliver optimal solutions.
You will lead the client manager team, setting performance and service standards, coaching and developing junior team members, and building long-term team capability. Additionally, you will represent the voice of key clients internally, contributing insights to product strategy and business planning.
Binance offers a competitive salary, company benefits, and a work-from-home arrangement (which may vary depending on business team needs). The company is committed to fostering a diverse workforce and operates as a user-centric global organization with a flat structure, emphasizing autonomy, innovation, and continuous learning.
REQUIREMENTS:
- 8+ years of client relationship management experience in private banking, family offices, wealth management, crypto, or fintech, with strong product knowledge
- 5+ years of team leadership experience with a proven record of coaching and developing junior talent
- Background in both crypto and traditional financial institutions is a strong plus
- Strong client management skills: building and maintaining high-value relationships, structured client profiling, and designing impactful client engagement activities
- Excellent communication and stakeholder management skills; flexible and effective across a wide range of situations
- Fluent in both English and Mandarin, with the ability to collaborate effectively with global teams, overseas partners, and relevant stakeholders
- Resilient under pressure, able to manage multiple priorities in a fast-paced environment
- Genuine passion for crypto/fintech
