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Truescope Singapore, a leading media intelligence company, is seeking a Client Manager to join its service delivery team. You will be the primary point of contact for a named book of client accounts across one of three portfolios: Government, Institutions, or Corporates. Reporting to the VP of the portfolio, you will own day-to-day delivery execution and be accountable for client satisfaction and retention signals.
Key responsibilities include:
• Day-to-day delivery: Ensure reports are delivered on time, briefings are accurate, monitoring alerts are actioned, and platform queries are resolved promptly. You are the client's first call for operational matters.
• Service quality: Maintain zero repeat quality incidents on your top accounts. Catch and fix issues before clients see them.
• Risk identification: Monitor for early warning signs—client silence, reduced usage, complaints—and flag them to the Senior Client Manager the same day.
• Client onboarding: Lead the onboarding process for new clients, including platform setup, briefing alignment, first report delivery, and 30-day check-ins.
• Upsell support: Identify natural upsell opportunities (new stakeholders, regulatory changes, capability requests) and surface them to the Senior Client Manager with clear recommendations.
• CRM management: Keep account ownership, renewal dates, contact records, and risk status current to support the Senior Client Manager's renewal planning.
This is an execution-focused role with direct client exposure. You carry accountability for delivery quality and are positioned to see early signals of client health. The role offers a clear path to Senior Client Manager and beyond, with the portfolio structure placing delivery at the center of commercial success.
Compensation includes base salary plus a share of the portfolio retention pool, which grows as the team retains and expands its client book. Your pay is directly tied to delivery quality and client satisfaction.
Requirements:
• Track record of managing client accounts in B2B, professional services, or agency environments with reliable delivery and strong client communication.
• Delivery discipline: rigorous on deadlines, quality, and follow-through.
• Attention to detail: accurate reports, complete briefings, clear handovers.
• Client instinct: ability to read relationships, spot issues early, and raise concerns proactively.
• Organization: manage multiple accounts simultaneously without slippage.
• Clear written communication: client-facing reports, briefing notes, and internal flags written clearly and concisely.
Nice to have:
• Background in media intelligence, media monitoring, PR, or communications agencies.
• Experience serving the relevant portfolio (government procurement and public sector for Government; data and technical environments for Institutions; brand and agency accounts for Corporates).
• Proficiency in scaling AI tools in daily client work.
