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Vensure Employer Solutions, the largest privately held HR technology and service provider in North America, is seeking a Client Implementation Specialist to manage the full implementation lifecycle for new clients. You will serve as the primary point of contact during onboarding, ensuring client success and satisfaction throughout the implementation process.
Key Responsibilities:
- Complete client shell setup and dashboard creation in Prism (HRIS) for new clients
- Manage multiple concurrent client implementations and oversee first payroll processing
- Train newly onboarded clients on systems and processes
- Develop and execute detailed implementation project plans
- Consult with clients to assess payroll, HR, and benefits needs, recommending tailored solutions
- Maintain and update Client Space (CRM) with milestones, tasks, and project status
- Act as liaison between clients and internal stakeholders (Business Consultants, technical teams)
- Review and audit client payroll and HR data for accuracy and compliance
- Understand service types and models to facilitate smooth client transition to ongoing support
- Recognize and address client business concerns proactively
Vensure collectively serves over 95,000 businesses and processes over $135B in annual payroll. The company operates as a "One Employer Solution" providing HR/HCM technology, managed services, and global business process outsourcing.
Requirements:
- 3 years of related experience required (HR/payroll outsourcing, PEO, or similar)
- HR/Payroll Outsourcing and/or PEO industry knowledge required
- HRIS/CRM/Systems experience
- Payroll and tax subject matter knowledge
- Strong analytical, time management, and project management skills
- Excellent written and verbal communication abilities
- Problem-solving orientation
- Office product proficiency
- Associate degree preferred
