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Salary: USD 160,000 - 190,000 / annual
Clarium is an AI-powered healthcare supply chain platform that helps hospitals gain end-to-end visibility into operations, automate workflows, and surface actionable insights. The company was founded in 2020, has raised $43M in funding, and is trusted by leading health systems including Yale New Haven Health, Stanford, Geisinger, and Kaiser Permanente.
You will own the long-term partnership and commercial outcomes for a portfolio of live health system customers. You are the single person accountable for the commercial outcome of each account, including gross retention, renewal signatures, and expansion opportunities. You will lead strategic planning with stakeholders across Implementation, Customer Success, Product, and Engineering, directing work rather than executing it directly, and engaging Clarium leadership when needed.
By day 90, you will have taken over your portfolio, built a validated value baseline for each account, delivered executive business reviews, mapped stakeholder landscapes, identified expansion opportunities, and owned your renewal forecast. At 12 months, you will have delivered gross retention, closed expansion deals, established the value reporting model used across the customer base, and converted at least one customer into a public reference.
Key responsibilities include: owning the commercial relationship and account plan for a named portfolio of live health systems with $5–7M in revenue potential; running quarterly and annual executive business reviews covering performance, benchmarking, and next-quarter agenda; carrying gross and net retention targets and owning renewal and upsell narratives; defining and reporting financial and operational outcomes; directing account teams through CSM, Implementation, and Product leads; sourcing and closing expansion opportunities; and providing leadership with early, specific reads on at-risk accounts and structured product/sales feedback.
REQUIREMENTS:
- 10+ years in a commercial role in healthcare SaaS or health technology (client executive, strategic account management, account management, or equivalent) serving hospitals, health systems, or IDNs
- Past personal responsibility for a renewal, expansion, or growth quota with specific results
- Track record of running business reviews and commercial conversations with C-suite and VP-level health system leaders
- Ability to build and defend quantified financial cases in front of critical audiences
- Comfort operating through others and being accountable for outcomes not directly executed
NICE TO HAVE:
- Health system supply chain domain experience (sourcing, contracting, value analysis, clinical resource management, supply chain leadership) as an operator or vendor-side at a supply chain technology company; direct or vendor-side perioperative experience equally valuable
- Experience with outcomes-based, at-risk, or shared-savings commercial structures
- Healthcare consulting or transformation experience with provider clients
- Experience at a scaling company where the playbook didn't exist and you helped write it
- Familiarity with health system ERP and supply chain systems (Workday, Oracle, Infor, GHX) and EHR environments (Epic)
