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Salary: USD 115,000 - 125,000 / annual
Rho is a modern banking platform built for startups, enabling users to open accounts, issue cards, manage expenses, pay bills, and close books in one connected platform with human support.
As a Client Engagement Manager, you will be central to Rho's growth, ensuring smooth and efficient onboarding for clients and helping them maximize the value of the product suite. You'll work directly with clients, guiding them through technical implementation across banking, expense management, and accounting integrations.
Key responsibilities include:
- Managing implementation projects from inception to completion, ensuring client goals and timelines are met
- Providing training and support to clients to ensure effective product adoption
- Serving as the primary point of contact during implementation, communicating project status and addressing concerns
- Gathering feedback from clients and internal teams to identify process improvement opportunities
- Collaborating with Sales, Account Management, Product, and Engineering teams to ensure smooth transitions and continuous support
- Facilitating product adoption and driving customer satisfaction
- Contributing to the development and refinement of implementation processes and best practices
You bring:
- Bachelor's degree
- 2+ years in customer-facing implementation or onboarding roles, preferably in fast-paced SaaS or B2B environments
- Demonstrated ability to manage multiple projects and stakeholders effectively
- Exceptional communication and presentation skills with ability to simplify complex concepts
- Strong passion for building client relationships and commitment to customer service
- Strong analytical skills, growth mindset, and continuous improvement orientation
Compensation includes base salary of $115,000–$125,000 with OTE of $140,000–$155,000, plus equity, healthcare benefits, and paid time off.
