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Celonis is the global leader in Process Intelligence and Process Mining technology, serving as one of the world's fastest-growing enterprise SaaS companies. The Client Value Partner (CVP) role is a strategic position within the Value Engineering team, accountable for driving customer success and business transformation with Celonis' most strategic accounts.
As CVP, you will serve as the trusted advisor and accountable program lead for strategic customers, engaging directly with C-level executives to define long-term vision for process intelligence adoption and business transformation. You will lead cross-functional Celonis teams (Servicing, Product, Engineering) to ensure customer success, satisfaction, and measurable business impact across various processes and industries.
Key responsibilities include: developing and maintaining strong relationships with C-level stakeholders; ensuring engagements are properly staffed with global Celonis resources; mentoring customers on organizational design and Centers of Excellence maturation; mentoring and coaching team members; managing the end-to-end customer value journey; influencing key stakeholders through executive communication and domain expertise; establishing program roadmaps and detailed value plans; resolving escalations efficiently; driving value realization and adoption; organizing customer advisory boards; serving as the voice of the customer internally; driving customer presence at industry events; and contributing to playbooks and resources for the value engineering team.
You will be responsible for orchestrating internal teams to support customers in solving business-critical problems, ensuring high-quality project completion, client satisfaction, and meeting usage and adoption targets. The role requires native-level French fluency and is based in Paris.
