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Reserv is a venture-backed insurtech (funded by Bain Capital and Altai Ventures) building AI and automation technology to modernize claims processing. Founded in 2022 by insurtech veterans, the company focuses on automating manual tasks and improving efficiency for TPAs, insurance technology providers, and adjusters.
As a Claims Team Lead for Bodily Injury/Property Damage Liability, you will serve as a working leader supporting a claims manager with both leadership and technical responsibilities. You will oversee Commercial Transportation Claims adjusting staff, balancing management duties with individual contributor work when volume requires. Your focus will be on leveraging technology and analytics to drive operational effectiveness and performance.
Key responsibilities include:
- Serve as backup/leader when the manager or director is out of office
- Oversee onboarding tasks, access provisioning, and cultural immersion for new hires
- Act as subject matter expert for first-line questions, escalations, and roundtable discussions
- Exercise increased reserve and payment authority; assist with moderate claim reviews
- Identify topics and trends for team huddles and claims experience workshops
- Implement and maintain best practices for claims handling (intake, investigation, evaluation, settlement, recovery)
- Align team with client and customer expectations
- Serve as resource for escalated claims
- Foster positive work environment, promote teamwork, and encourage professional development
- Attract, hire, retain, and train team members with leadership support
- Prepare and present comprehensive claims reports, metrics, and analyses to clients; advise on claim trends and loss mitigation
- Champion customer-centric mindset across the organization
You are highly motivated, growth-oriented, and impactful. You balance strong leadership with technical claims expertise, demonstrated through formal management experience or proven peer/project leadership. You are tech-oriented, excited by building a tech-driven claims organization, and have proven results leveraging technology and analytics. You exercise empathy and patience, maintain a sense of urgency without overworking, challenge assumptions creatively, and stay curious about the full story. You are a problem-solver comfortable with deep dives while maintaining big-picture focus, anti-status quo, communicative (especially via phone), and bring a sense of humor to a demanding role.
Requirements:
- 5+ years of insurance claims experience across multiple lines of business, including bodily injury and property damage
- Active adjuster license required (resident state license if available; otherwise Designated Home State license)
- 3+ years of leadership experience, with preference for remote management experience
- Comfortable with technology; ability to evolve claims systems and processes for better efficiencies and outcomes
- Demonstrated commitment to quality, accuracy, and attention to detail
- Integrity, ethics, and strong accountability in handling confidential and sensitive information
