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Reserv is an insurtech company founded by insurance veterans and backed by Bain Capital and Altai Ventures. The company focuses on automating manual claims tasks using AI and automation technology to improve efficiency and simplicity for third-party administrators (TPAs), insurance technology providers, and adjusters.
As a Claims Manager, you will lead a team of claims professionals managing claims across multiple lines of business (LOBs). You are responsible for delivering operational effectiveness by leveraging technology and analytics to drive efficiency and performance. Your team will service several clients as part of Reserv's Core Team, and you will maintain high quality standards while ensuring compliance with regulatory, internal, and external contractual SLAs.
Key responsibilities include:
- Managing a team of adjusters handling a mix of accounts and lines of business including general liability, commercial property, and others
- Implementing and maintaining best practices for claims handling: intake, investigation, evaluation, settlement, and recovery
- Monitoring and analyzing claims data to identify trends, patterns, and process improvement opportunities
- Aligning the team with client and customer expectations
- Serving as a resource for escalated claims and overseeing claim reserving accuracy and adequacy
- Developing strategies to mitigate fraudulent claims and ensure legal and regulatory compliance
- Executing performance management: attracting, hiring, retaining, and training high-performing team members
- Collaborating with internal teams (Account Management, Compliance, Claim Operations) on complex issues
- Building and maintaining relationships with external stakeholders (policyholders, agents, brokers, legal representatives)
- Preparing comprehensive claims reports, metrics, and analysis for clients; advising on claim trends and loss mitigation
- Fostering a positive work environment that promotes teamwork and professional development
Requirements:
- Active insurance adjuster's license in a designated home state or home state
- Bachelor's degree in insurance, business administration, or related field (relevant certifications such as CPCU or AIC are a plus)
- 10+ years of insurance claims management experience in multiple lines of business, with preference for property, general liability, and/or auto with bodily injury experience
- 5+ years of management experience, with preference for remote environment management experience
- Comfort with technology and ability to evolve claims systems and processes to drive better efficiencies and outcomes
- Demonstrated commitment to quality, accuracy, and attention to detail
- Integrity, ethics, and strong accountability in handling confidential and sensitive information
Note: Candidates must reside in an eligible U.S. state throughout employment. The company cannot hire candidates residing in California, Alaska, Hawaii, U.S. territories, or outside the United States.
