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Salary: USD 70,000 - 90,000 / annual
Atoms is building Physical AI—real-world robots for industries including food, mining, and transport. The company integrates hardware, software, AI, operations, and manufacturing to deploy and scale autonomous systems in real-world environments.
As Claims Coordinator, you will be the responsive front line of the claims operation for Atoms' large, owned fleet. You will handle the steady flow of auto and general liability claims, correspondence from carriers, adjusters, and attorneys. Your role is to report new claims quickly, keep every file moving, and ensure nothing falls through the cracks. You will free up the Claims Manager to focus on strategy and severity while you own intake and day-to-day coordination.
Key responsibilities:
- Handle first notice of loss (FNOL): intake new claims and report them promptly and accurately to carriers and third-party administrators (TPAs). Speed directly reduces claim cost.
- Own the claims inbox: acknowledge, triage, and respond to correspondence from adjusters, defense counsel, plaintiff attorneys, and third-party carriers within defined SLAs.
- Gather and distribute claim documentation including police reports, Samsara telematics and dashcam footage, driver statements, trip and vehicle records.
- Log and route time-sensitive items such as demand letters, subpoenas, and litigation notices; escalate per protocol.
- Maintain a clean, current claims log and RMIS (Risk Management Information System); track status, deadlines, and open items across all files.
- Produce regular claim status and open-inventory reports for the Claims Manager and Risk leadership.
- Process certificate-of-insurance and coverage-confirmation requests tied to active claims.
You will work onsite in the Dallas office, five days a week. This is a full-time exempt position.
Requirements:
- 2–4 years of experience in claims, insurance, TPA, or agency support, ideally with auto or commercial fleet exposure.
- Excellent written communication and a service mindset; ability to manage a high-volume, deadline-driven inbox with professionalism.
- Strong organization and attention to detail; comfort with claims systems, RMIS, and standard office tools.
- Nice to have: adjuster license (or willingness to obtain), familiarity with telematics and dashcam evidence.
