SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Reserv is a venture-backed insurtech (funded by Bain Capital and Altai Ventures) building AI and automation technology to modernize claims processing. The company was founded in May 2022 by insurtech veterans and operates as a TPA (Third-Party Administrator) focused on automating manual claims tasks.
You will serve as a Rideshare Bodily Injury Claims Adjuster, managing bodily injury claims arising from rideshare platform incidents. You'll be the primary point of contact for injured parties, policyholders, attorneys, medical providers, and other stakeholders, working to deliver timely, fair, and compliant resolutions.
Key responsibilities include:
- Managing an inventory of litigated and non-litigated cases
- Assessing liability, evaluating medical treatment and injury severity, and reviewing documentation
- Negotiating settlements across various bodily injury exposures, including layered insurance structures specific to rideshare
- Providing customer service to policyholders and claimants via phone and written communication
- Analyzing auto insurance claims to identify disputes, gathering necessary information, and evaluating damages
- Ensuring compliance with state regulations, policy provisions, and standard operating procedures
- Managing both non-litigation and litigation cases, attending mediations, arbitrations, and court hearings as needed
- Collaborating with defense counsel, claims counsel, and litigation management for strategic planning
- Reviewing legal documents and maintaining compliance with suit-handling plans
- Serving as corporate representative for discovery review, depositions, and trials when needed
- Analyzing policy language and making coverage decisions; drafting coverage correspondence
- Directing and controlling outside vendors including defense counsel, coverage counsel, experts, and independent adjusters
- Maintaining adjuster licenses and continuing education requirements
- Collaborating with internal product and engineering teams to share insights that drive process improvements
You'll work in a remote-first environment with flexibility and support for work-life balance. The company emphasizes reducing administrative burden on adjusters and fostering a culture of empathy and transparency.
**Requirements:**
- Bachelor's degree (not strictly required if other qualifications are strong)
- **Required: Experience with Rideshare (TNC/Livery) claims**
- Minimum 3 years of concentrated experience in rideshare claims adjusting
- Ideally with experience in: commercial auto exposures, both attorney-represented and unrepresented claims, third-party bodily injury (including catastrophic losses), UM/UIM bodily injury, and litigation
- PIP experience is a plus but not required
- Knowledge of state regulations, policy provisions, and standard operating procedures
- Willingness to travel for client and claims needs
- **Active adjuster license required**: resident state license if available, otherwise a Designated Home State (DHS) license; must obtain all required licenses within 60 days and complete state-required testing
- Strong communication, attention to detail, and negotiation skills
