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Salary: EUR 45,000 - 55,000 / annual
Via Transportation is seeking a City Operations Manager to lead daily operations for its on-demand mobility services in the Frankfurt region. This is a high-responsibility role that bridges operational execution with innovation in public transportation.
In this position, you will manage the day-to-day operations of Via's on-demand RMV services, ensuring safe, reliable, and accessible transport for passengers. You will lead a field team, make real-time decisions on fleet management, driver availability, compliance, and passenger needs, and solve unexpected operational problems as they arise.
Key responsibilities include:
- Leading daily operations and ensuring safe, reliable, barrier-free transport
- Driving continuous optimization of field teams and services through data, technology, AI, and automation, including leading AI projects from conception to implementation
- Making real-time decisions on fleet, driver availability, compliance, and passenger issues, using data to diagnose and resolve problems quickly
- Supporting and coaching driver personnel, building strong relationships, and identifying performance improvement opportunities
- Converting passenger and community feedback into concrete improvements by identifying patterns and addressing root causes
- Serving as a liaison between Via's partners, drivers, and central teams, leveraging data to answer questions, solve problems, and drive improvements
You will work 3+ days per week on-site in the Frankfurt region, combining hands-on operational work with strategic problem-solving and innovation initiatives.
Requirements:
- Operational experience in personnel management, logistics, customer service, or other process-oriented fields
- Relationship-oriented with strong communication skills; ability to build trust with drivers, passengers, colleagues, and city partners at all levels
- Hands-on and proactive; comfortable taking responsibility for staff, working in the field, and solving problems under pressure
- Data-driven, structured, and digitally proficient; comfortable using analytics and AI tools to solve problems and improve services
- Ability to think tactically and strategically; solve real-time problems while developing forward-looking solutions
- German and English language proficiency at C1 level minimum
- Valid German driver's license (Class B)
