SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Salary: EUR 45,000 - 55,000 / annual
Via Transportation is seeking a City Operations Manager to lead daily operations of on-demand RMV services across the greater Frankfurt area. This is a high-ownership, boots-on-the-ground role combining hands-on operations management with data-driven optimization and innovation.
You will be responsible for running daily onsite operations, ensuring safe, reliable, and accessible transportation for riders. A core part of the role involves optimizing how the field team and service operate by using data to answer operational questions, identify improvement opportunities, and lead AI and automation projects from conception to implementation.
Key responsibilities include:
- Managing daily onsite operations with focus on safety, reliability, and accessibility
- Driving continuous optimization across the field team and service using data, technology, AI, and automation
- Making real-time decisions on fleet management, driver supply, compliance, rider needs, and unexpected operational issues
- Guiding and supporting drivers, building strong relationships and identifying performance improvement opportunities
- Converting rider and community feedback into actionable improvements using data analysis
- Acting as a bridge between Via's partners, drivers, and central teams, pulling data to solve problems and drive improvements
The role is based in the greater Frankfurt area with an expectation of being on-site at least 3 days per week. You will combine tactical problem-solving with strategic thinking to build solutions that prevent recurring issues.
Requirements:
- Operational experience in people management, logistics, customer service, or other process-oriented work
- Strong relationship-building and communication skills; ability to build trust with drivers, riders, teammates, and city partners
- Hands-on and proactive approach, comfortable taking responsibility for employees, being in the field, and solving problems under pressure
- Data-driven, structured, and digitally savvy; proficiency with analytics and AI tools
- Ability to balance tactical real-time problem-solving with strategic thinking
- Proficiency level of at least C1 in both German and English
- Valid German driver's license, class B
