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Coco Delivery is reimagining last-mile delivery with a fleet of autonomous robots. As City Manager for Los Angeles, you will own the end-to-end operation of Coco's LA market, serving as the primary leader and point of contact for the city's delivery operations.
You will be responsible for managing day-to-day fleet health, deployment zones, and operational uptime across all active merchant locations in Los Angeles. You are accountable for hitting key metrics including delivery completion rate, uptime, and cost per delivery, and you'll maintain real-time visibility into operational performance.
You'll drive merchant success by serving as the primary point of contact for Coco's restaurant and retail partners. This includes onboarding new merchants, resolving incidents, improving the delivery experience, and ensuring every detail—from tablet configuration to complaint resolution—is handled with care.
You will hire, train, schedule, and manage the local operations team, including robot technicians, coordinators, and contract labor. You'll set clear expectations, hold people accountable to standards, and build a team that executes with consistency and pride.
You'll track city KPIs obsessively, surface insights to central leadership, flag problems early, and drive continuous improvement. You'll also represent Coco locally as a visible and trusted presence in the community, engaging with neighborhood meetings, local press, and city officials.
This is a hands-on role requiring significant time on the streets, in restaurants, and alongside your team. You'll work non-standard hours when the operation requires it.
REQUIREMENTS:
- 3+ years of experience managing a hands-on, physical-world operation (restaurant general manager, fulfillment center manager, field operations manager, or similar)
- Proven track record managing a direct labor workforce (in-house or contract), including hiring, scheduling, performance management, and accountability
- Metrics-driven operating style: set KPIs, track rigorously, self-motivate to hit targets
- Extreme attention to detail; notice when standards aren't met, build preventive processes, create a culture of accountability
- Strong relationship management skills with restaurant operators, platform partners, and city officials
- Highly organized with ability to juggle multiple competing priorities
- Willingness to work non-standard hours
PREFERRED:
- Experience in restaurants, food delivery, autonomous vehicles, micro-mobility, or logistics
- Experience scaling a market from early-stage to mature operations
- Background in account management or B2B sales with restaurant/retail partners
- Comfort with operational tooling (Excel, Google Sheets, Notion, Slack, data dashboards)
- Spanish fluency
