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Satispay is a fintech platform on a mission to empower people through finance, starting with payments and expanding into benefits, investing, and cards. The company serves 6.5M+ users across Europe and is in a hyper-growth phase.
As Chief Operating Officer, you will scale and optimize Satispay's operational foundations to support rapid expansion across Europe. Your responsibilities include:
- Strategic Operations: Direct daily operational activities aligned with long-term company objectives, ensuring seamless execution across all teams.
- Process Optimization: Identify operational bottlenecks, standardize workflows, and implement scalable processes that enhance business efficiency.
- Cross-Functional Leadership: Align operations with Product, Tech, Business Development, and Compliance to guarantee end-to-end execution.
- Performance & Metrics: Define, track, and drive key operational KPIs, establishing robust reporting frameworks for data-driven decision-making.
- Scalability & Infrastructure: Build resilient operational systems capable of supporting rapid user acquisition and geographical expansion.
- Team Leadership: Lead and mentor high-performing teams, collaborate with peers through structured communication and transparency, demonstrating integrity and ownership.
The role is based in Luxembourg with expected travel up to 50% between Luxembourg and Milan. The company operates on a hybrid model with three days per week in-office (Tuesday, Thursday, plus one day of your choice), with flexibility to request additional remote time.
Compensation includes a competitive Stock Option Plan designed to reward leadership and contribution to company growth. Benefits include private health insurance for you and family, psychological support, meal vouchers, relocation support, professional development programs, language courses, unlimited PTO, flexible working hours, enhanced parental leave, and additional leave for child sickness.
REQUIREMENTS:
- Proven executive experience as COO, VP Operations, or similar senior leadership role in a fast-growing scale-up, tech, or fintech environment
- Demonstrated success in designing, scaling, and managing complex operational processes at scale
- Strong strategic and analytical mindset with ability to turn complex business challenges into clear, actionable operational frameworks using data-driven insights
- Track record of building, scaling, and empowering high-performing operational teams with an empathetic yet results-oriented approach
- Strong ownership mindset with hands-on approach to problem-solving in high-stakes, fast-paced environments
- Travel flexibility: up to 50% between Luxembourg and Milan
The company values exceptional leadership in many forms and encourages applications even if experience doesn't align with every listed requirement.
