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Lemnis, a public charity dedicated to expanding learning for all, is seeking a Chief Business Transformation Officer (CBTO) to lead enterprise-wide business transformation, operational alignment, and cross-divisional integration. The organization has experienced rapid growth from 24 FTE in January 2026 to nearly 300 employees, creating significant organizational complexity and operational scale challenges.
Reporting directly to the CEO, the CBTO serves as a primary thought partner to executive leadership and the Board of Directors, translating strategic vision into operational execution. This is a C-level role at the intersection of business transformation, operational excellence, and enterprise performance.
Key Responsibilities:
- Accelerate division-specific business and impact goals, ensuring financial stability, improved learner outcomes, and expanded opportunity
- Lead cross-divisional collaboration to drive integrated, high-impact outcomes
- Execute initial phases of divisional integration work, including establishing business objectives, pilots, cross-sales strategies, and workstream planning
- Partner with People Operations on organizational structure, job descriptions, leadership competencies, talent needs, and bonus/incentive structures for 2027–2028
- Support corporate development in due diligence for acquisitions and mergers, focusing on customer support, customer success, sales channels, revenue operations, and sales operations
- Evaluate and improve existing integration management office (IMO) processes, governance, decision rights, and cross-functional accountability
- Translate enterprise strategy into clear business objectives, operating priorities, investment choices, and execution roadmaps in partnership with CEO and ELT
- Develop decision frameworks enabling leaders to prioritize initiatives based on strategic value, customer impact, financial return, feasibility, risk, and organizational capacity
- Ensure business objectives cascade into function-level commitments, milestones, measures, and accountable owners
- Oversee execution of business transformation across the entire organization
- Analyze and propose opportunities to harmonize market-facing activities across divisions, including POCs, cross-selling, sales compensation structures, revenue/sales operations structures, and product alignment
- Support divisions in leveraging AI tools for efficiency, effectiveness, and scalability
- Assess future acquisitions and mergers for resource and capability gaps
- Provide recommendations for Lemnis Central structural and staffing improvements
- Conduct post-integration reviews and incorporate lessons learned into future transformation practices
- Balance standardization with preservation of differentiated capabilities, customer relationships, and cultural strengths in acquired organizations
- Ensure leaders and employees understand the transformation agenda, their role, and expected outcomes
- Lead transformation and organizational restructuring efforts, including process efficiencies, vendor management, and cost savings
- Oversee sales, marketing, and revenue operations alignment, including compensation and territory planning
- Manage customer success and support integration, including proposals, training, and escalation management
- Identify needs and opportunities for market-facing systems, including Salesforce, quality assurance, and data migrations
- Identify program, project management, and human capital needs for capacity planning
Requirements:
- 15–20+ years of senior executive leadership experience driving enterprise strategy, organizational transformation, and operational excellence across complex, multi-entity environments
- Proven track record of leading large-scale organizational restructuring, system transformations, operational integration, and change management in fast-paced, evolving environments
- Deep expertise leading post-merger integration to realize operational synergies and value creation
- Demonstrated capability to translate high-level enterprise vision into actionable operational execution, setting priorities, sequencing initiatives, and driving accountability across divisions
- Skilled at designing, scaling, and optimizing operational infrastructure, cross-functional workflows, and enterprise performance tracking systems to improve efficiency and support rapid growth
- Experience serving as a key thought partner to C-level executives and Boards of Directors, synthesizing complex trade-offs, leading cross-functional teams, and building cultures of accountability and trust
- Deep commitment to organizational mission with expertise navigating education ecosystems, learning models, and aligning business transformation with impact objectives