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Join Fiverr's Customer Care and Trust & Safety team as a Chatbot Project Lead. In this role, you'll own the chatbot roadmap and lead strategic initiatives to enhance AI-powered customer solutions. You'll guide a talented team through project delivery, manage stakeholder communication, and ensure seamless execution of critical customer care improvements.
This is a people-management position within a high-impact function where your decisions directly affect user safety and trust on the platform. You'll work with methodical attention to detail, understanding that every decision affects real people and their livelihoods. The role requires strong stakeholder management skills, the ability to balance competing priorities, and a commitment to quality in everything you deliver.
You'll be responsible for translating strategic vision into executable plans, coordinating across teams, and maintaining alignment with broader company objectives. Your leadership will be instrumental in scaling Fiverr's AI-powered customer care capabilities while maintaining the trust and safety standards that define the platform.
