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Signifyd is seeking a Chargeback Analyst to join its Chargeback Investigations team in Brazil. This is a hands-on, data-focused role that serves as a financial driver and data integrity gatekeeper for the company.
You will manage chargeback files and data across multiple payment processors, conduct in-depth research and analysis on credit card chargebacks to investigate fraud, and help recover funds for merchants. Key responsibilities include:
- Review, validate, and reconcile chargeback files and reports from multiple payment processors, ensuring accurate capture, mapping, and processing of every dispute
- Conduct high-quality research and analysis on credit card chargebacks to investigate criminal or buyer fraud with minimal supervision
- Review and process merchant reimbursement requests in line with Signifyd's coverage policies
- Make accurate liability determinations on chargeback cases, identify friendly fraud, and dispute cases to recover funds
- Consistently apply Signifyd's Terms of Service and merchant-specific eligibility rules
- Gather evidence from internal and third-party data sources to prove transaction validity
- Support onboarding of new merchants by reviewing policies and ensuring correct account configuration
- Conduct performance reviews of merchant accounts for ongoing compliance
- Outreach with customers, banks, processors, and internal stakeholders to scale and optimize processes
- Collaborate with cross-functional teams including Customer Success, Product, and Finance
- Complete quality assurance and administrative tasks
This role offers significant opportunities for growth, learning, and leadership within a company that processes billions of transactions annually across more than 100 countries.
REQUIREMENTS:
- Fluent in Portuguese and English (required)
- Minimum 2 years of experience in chargeback analysis, fraud prevention, or payment operations within North America, EMEA, or LatAm payments market
- Experience working with payment processors in North America, EMEA, or LatAm
- Knowledge of card network regulations (Visa, Mastercard, American Express, Discover) for both merchants and consumers
- Strong problem-solving, change management, and analytical skills
- High computer proficiency across multiple systems; advanced G-Suite knowledge and strong research skills
- Advanced Excel skills including pivot tables, lookups (XLOOKUP/VLOOKUP, INDEX/MATCH), conditional logic, data cleansing, and macro building/maintenance
- Exceptional attention to detail
- Team-player mentality with ability to work both collaboratively and independently
- Ability to maintain confidentiality with sensitive information
- Professional demeanor with willingness to adapt to changing, customer-focused environment while maintaining strict adherence to security and privacy policies
HIGHLY DESIRED:
- Customer service experience with direct merchant and end-customer interaction
- Experience onboarding merchants and supporting account configuration
- Experience with various payment platforms/processors (Shopify, Stripe, PayPal, Adyen, Braintree)
- SQL knowledge and Looker dashboard design experience
- Fluency in Spanish
