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Neko Health is redefining preventative care by making data-driven health insights accessible before symptoms appear. Through proprietary technology and clinical care delivered in a single non-invasive visit, the company delivers personalized, actionable health recommendations.
As a Candidate Experience Partner, you will own recruiting operations for one hiring area end to end. This role combines interview coordination, candidate experience management, and recruiting enablement. You will be the operational backbone keeping the recruiting process fast and efficient without compromising candidate experience.
Key responsibilities include:
- Becoming the go-to expert for your location on interview scheduling and in-person interview logistics
- Managing interview scheduling and coordination within agreed SLAs across all live roles in your area, flagging delays and risks proactively
- Tracking candidate experience against KPIs and resolving friction in both candidate and interviewer journeys
- Resolving complex escalations independently with solutions that prevent recurrence
- Documenting and maintaining processes and guidelines for in-person and virtual interviews, ensuring interviewers are briefed and aligned
- Configuring jobs, interview plans, and forms in Ashby to apply the hiring framework consistently
- Regularly reviewing candidate experience data, surveys, funnel metrics, and feedback to identify trends and drive improvements
- Building and maintaining automations to reduce manual scheduling work
You will report to the TA Enablement team and work closely with recruiters, interviewers, and candidates across your assigned hiring area.
REQUIREMENTS:
- 4+ years of hands-on experience in recruiting coordination or recruiting operations, with demonstrated ability to run multi-party scheduling independently
- Experience using AI and automation tools to improve workflows, with sound judgment on when to trust and when to verify output
- Experience managing complex stakeholders and handling last-minute changes
- Ability to prioritize across multiple live roles and resolve escalations within a defined remit
- Working knowledge of structured hiring, compliance, and candidate data privacy, applied accurately in varied situations
- Clear, warm written communication skills and professional in-person presence when representing Neko to candidates
- Ability to be in the office three days per week and attend hiring events as needed
