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Neko Health is redefining preventative care, combining proprietary technology and clinical care to deliver personalized health insights in a single, non-invasive visit. The company's mission is to make data-driven, preventative care accessible before symptoms appear.
As a Candidate Experience Partner, you will own one hiring area end to end, serving as the operational backbone of the recruiting function. This role combines interview coordination, candidate experience management, and recruiting enablement. You will keep interviews running smoothly, ensure every candidate and interviewer has a great experience (both virtual and in-person), and equip recruiters and interviewers with guidelines, tools, and automation to perform at their best.
In your first 6-12 months, you will:
- Become the go-to expert for your location on interview scheduling and in-person interviews
- Manage interviews within agreed SLAs across all live roles in your area, flagging delays and risks proactively
- Track candidate experience against KPIs and fix friction in the candidate and interviewer journey
- Resolve complex escalations independently with solutions that prevent recurrence
- Document and maintain processes and guidelines for in-person and virtual interviews, ensuring interviewers are briefed and clear
- Configure jobs, interview plans, and forms in Ashby consistently across your hiring area
- Review candidate experience data, surveys, funnel metrics, and feedback to identify trends and drive improvements
- Build and maintain automations that reduce manual scheduling work
You will represent Neko to candidates and work closely with recruiting and hiring teams to ensure a seamless, professional experience throughout the interview process.
REQUIREMENTS:
- 4+ years of hands-on experience in recruiting coordination or recruiting operations, running multi-party scheduling independently
- Experience using AI and automation tools to improve workflows, with sound judgment on when to trust and when to verify output
- Experience managing complex stakeholders and handling last-minute changes
- Ability to prioritize across multiple live roles and resolve escalations within a defined remit
- Working knowledge of structured hiring, compliance, and candidate data privacy, applied accurately in varied situations
- Clear, warm written communication and professional in-person presence when representing Neko to candidates
- Ability to be in the office three days per week and attend hiring events as needed
