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Teads is a leading omnichannel advertising platform processing 18 billion ad opportunities daily, connecting global brands with over 2.2 billion unique monthly users. The company operates at scale across 30+ countries with 1,700+ employees.
You will join as Campaign Manager in the Kuala Lumpur office, serving as the operational backbone driving campaign success across high-growth Southeast Asian accounts. Your core mission is to achieve 100% campaign delivery within SLA, safeguard client retention, and provide actionable strategic recommendations to Account Managers for commercial extensions and upsell opportunities.
Based in Kuala Lumpur with hybrid work (3 days in office), you will work closely with local Sales and Account Management colleagues while collaborating daily via Slack with regional teams across Singapore, the Philippines, Indonesia, Thailand, and Vietnam. You will receive structured 2-month onboarding led by Senior Operations Managers to ramp quickly to full independent ownership.
**Key Responsibilities:**
Campaign Delivery & Operational SLA Excellence: Take end-to-end ownership of campaign trafficking, pacing, and delivery to achieve 100% full delivery within agreed SLAs. Oversee both Managed Service execution and Self-Serve client onboarding on Teads Ad Manager (TAM). Set up, test, and QA creatives, tracking tags, and Brand Safety protocols (IAS, DoubleVerify, Moat) prior to launch. Actively monitor pacing and live delivery, troubleshooting discrepancies and technical bottlenecks proactively. Provide activation proofs promptly upon launch.
Client Advisory & Commercial Retention: Act as a trusted operational advisor, translating complex campaign metrics into clear, actionable performance insights for clients and commercial partners. Conduct regular performance analyses, weekly pacing recaps, and post-campaign wrap-ups. Proactively feed optimization recommendations, inventory insights, and audience learnings back to Account Managers to drive retention and contract extensions. Coordinate with the Insights team on Brand Lift studies and measurement frameworks.
Cross-Market & Team Collaboration: Partner daily with Account Managers, Sales Managers, Creative Studio, and Solutions Architects across SEA. Support Account Managers during pre-sale media planning with inventory forecasting, delivery benchmarks, and feasibility feedback. Actively contribute to regional operational standups, sharing best practices and workflow enhancements.
**Requirements:**
- 2-3 years of experience in digital media, AdTech, DSP, or media agency environments managing or trafficking digital advertising campaigns
- Strong foundational understanding of digital advertising and programmatic principles
- Hands-on experience with DSPs, ad servers, or ad-tech platforms highly valued; if lacking direct platform experience, must demonstrate agile, fast-learning mindset to master DSP mechanics quickly
- High comfort level diving into technical tracking, tags, ad delivery metrics, and analytics to solve issues autonomously
- Ability to work independently after initial 2-month structured onboarding, managing multiple competing priorities with high accuracy
- Clear, articulate communication skills to engage external agency clients and align with distributed, multi-market internal teams via Slack and video
- Proficient in interpreting delivery trends, pacing reports, and data sets to formulate revenue-retention recommendations
- Based in Kuala Lumpur, Malaysia, with legal eligibility to work locally
