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Fishwife is a woman-founded and led premium tinned seafood company sourcing from responsibly managed fisheries and aquaculture farms. Founded in December 2020, the company has been featured in The New York Times, Bon Appetit, Forbes, Vogue, LA Times, and INSIDER.
The Business Systems Manager is a business-enablement role responsible for managing critical systems, integrations, and data infrastructure that support operations across the organization. This is not a traditional IT support position, but rather a business systems role requiring credible partnership with cross-functional teams.
Key responsibilities include:
- Converting business problems into system solutions through recommended workflows, automated dashboards, and integrations
- Building, configuring, and maintaining integrations between business systems (ERP, EDI, WMS, e-commerce, CRM, finance, marketing) using APIs, iPaaS tools, and middleware
- Monitoring order and inventory transactions for completeness and accuracy across systems
- Managing EDI trading partner relationships end-to-end, including onboarding, document mapping, exception handling, and ensuring reliable order, shipment, and invoice flow
- Maintaining clear documentation for systems, processes, and trading partner specifications
- Serving as an integrated partner to each department, driving technical solutions that reduce manual workloads and increase data accuracy
- Acting as the internal go-to data resource for Operations, Sales, Finance, and Marketing teams
The role requires someone who can convey ideas between technical and non-technical audiences, remove friction, and ensure leadership can rely on data quality and system reliability.
REQUIREMENTS:
- 5+ years of experience in business systems, operations technology, IT applications, or related role
- Experience in CPG, food & beverage, consumer goods, or DTC/wholesale environments
- Excellent organizational, project management, and communication skills
- Ability to convey ideas between technical and non-technical audiences
- Practical technical background including some combination of: troubleshooting an ERP and managing EDI environments; familiarity with WMS, 3PL integrations, and e-commerce platforms (Shopify, etc.)
- Proficiency in Excel & Google Suite
PREFERRED:
- Experience working in smaller or growing brands where ownership and flexibility are required
- Exposure or experience with Cin7, Modus, and QuickBooks (or relevant alternative system experience)
- Additional technical experience: scripting in Python, JavaScript, or similar; exposure using AI tools; setting up BI dashboards and working with data warehouse/reporting infrastructure
- Bachelor's or Master's degree in a relevant discipline
