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ZenBusiness is seeking an experienced Business Services Specialist to join the Registered Agent team in Raleigh, NC. This role is part of the company's mission to help entrepreneurs launch and run their businesses by simplifying compliance, taxes, and state filings.
The position reports to the Business Services Manager and requires full-time in-office availability Monday through Friday, 8 am–5 pm at the Wade Ave. office in Raleigh, NC 27605.
Key Responsibilities:
- Manage, prepare, and fulfill various corporate filings, including Change of Registered Agent filings, Resignation filings, and other assigned filings
- Research filing components on government databases and public record sources, including state-specific compliance requirements, name availability and status queries, and public record document requests
- Prioritize and manage high-volume, time-sensitive workflows from submission to completion
- Assist customers and internal stakeholders with questions regarding product, service, process, and general client concerns
- Stay updated on product knowledge and proactively expand industry knowledge
The ideal candidate brings industry experience with corporate filing systems, government agency requirements, and high-volume caseloads. The role demands exceptional attention to detail, strong communication skills, precise response times, and excellent data and task organization abilities.
ZenBusiness is a remote-first company headquartered in Austin, Texas, with team members across the country. The company emphasizes a supportive, caring culture with weekly all-hands meetings, social events, and professional development opportunities.
Requirements:
- Corporate filing experience, including legal document preparation and drafting
- Knowledge of current Secretary/Department of State corporate statutes and filing requirements
- Experience with Salesforce or equivalent CRM applications
- Excellent communication and interpersonal skills
- Ability to identify urgent fulfillments while managing high-volume customer requests
- Ability to adapt to changing priorities with a positive, constructive attitude
- Comfort with the pace, dynamic environment, and ambiguity of a rapidly growing tech startup, including cross-functional problem-solving, collaboration, process optimization, and new product/service launches
Bonus Qualifications:
- Tech support experience
- macOS knowledge
- Experience with Google File Stream, Docs, Sheets, and Adobe DC
