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Octopus Energy is seeking a Business Operations Specialist to join the Octopus Fleet team, which focuses on simplifying EV charging and fleet electrification for business customers. Octopus Electroverse has grown to become one of the largest eMobility players globally with over 1.4 million connected EV chargers in just four years, and is now expanding internationally with new automotive and tech partnerships.
In this pivotal new role, you will be the operational backbone for bringing new business customers onto the Octopus Fleet platform. You will own the end-to-end onboarding journey, ensuring new businesses transition smoothly and compliantly to sustainable EV energy solutions. This is an excellent opportunity to learn the operational ropes of a high-growth scale-up while making a tangible impact on EV adoption.
Key Responsibilities:
- Own and execute the complete onboarding process for new business customers, managing their journey onto the Octopus Fleet platform with efficiency and professionalism
- Serve as the first line of contact for new and existing business clients, providing responsive customer support and answering operational queries
- Handle compliance and verification tasks, including Know Your Business (KYB) checks and accurate vetting of new business sign-ups
- Maintain accurate client records and onboarding progress in CRM systems; assist with basic status reporting and documentation
- Drive internal feedback loops by channeling customer insights and operational friction points to product and tech teams to refine tools and processes
Octopus Energy Group was named the UK's top company to work for in 2025 and ranked in the top ten in the Sunday Times Best Places to Work 2026. The company emphasizes a unique culture where people learn, decide, and build quickly with autonomy and alongside a wide range of co-owners.
Requirements:
- Strong customer focus with genuine enthusiasm for delivering exceptional client experiences and passion for sustainability and EV adoption
- Top-tier communication skills, both written and verbal, with ability to clearly explain processes and professionally interact with business contacts
- Solid organizational ability to manage multiple administrative tasks and customer priorities simultaneously in a fast-paced environment
- Meticulous attention to detail, especially for compliance checks, ensuring every step is completed accurately and thoroughly
- Adaptability and resourcefulness to thrive in a constantly improving environment with a proactive approach to problem-solving
- Prior experience in customer service, administrative, or operations support role is a strong plus
