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Salary: USD 75,000 - 100,000 / annual
Lithic is a modern card issuing and processing platform that powers card programs for 100+ innovative financial companies. The company provides developer-friendly APIs and infrastructure that enable fintechs and platforms to launch and scale card programs in weeks rather than years. Lithic is backed by top-tier investors including Bessemer Venture Partners, Index Ventures, Spark Capital, Stripes, and Mastercard, with 170+ employees across 26 US states and 7 countries.
This Business Operations Associate role is dedicated to the Program Management business line, where Lithic manages sponsor bank relationships, handles compliance, and operates clients' card programs end-to-end. The company is expanding its Program Management function and seeks someone to build and operationalize how this business line functions day-to-day.
Key responsibilities include: owning PM's daily operations including processes, tooling, and reporting; leading cross-functional projects spanning Risk, Compliance, Bank Operations, Legal, Sales, and Product; building and launching new PM initiatives from concept to completion (new bank partnerships, product constructs, managed-service offerings); developing reporting capabilities PM currently lacks; converting ad hoc processes into documented, repeatable workflows with automation opportunities; and serving as the go-to resource for other teams on PM operational questions.
The ideal candidate has 4+ years in consulting, banking, fintech, or business operations. You should be a generalist comfortable with ambiguous, cross-functional work without established playbooks. Experience building processes from scratch and achieving results through stakeholder partnership is essential. Strong analytical skills and ability to build metrics and reporting from nothing are required. You'll manage cross-functional projects involving internal teams and external parties. Payments or fintech operations background (sponsor bank programs, BaaS, issuer processing) is preferred but not required. Interest in AI automation tooling to improve workflows is valued.
This is a hybrid position requiring commutable distance to the NYC SoHo office. NYC-based employees work in-office three days per week (core days: Tuesday and Thursday, plus one flexible day). The role offers competitive benefits including unlimited PTO, 12 weeks fully paid parental leave, 4-week paid sabbatical at 5-year anniversary, and work-from-anywhere flexibility for 4 weeks annually.
About Lithic
Fintech — card issuing and payments infrastructure for developers and businesses.
