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Namaa builds and operates tech-enabled urban infrastructure for fast, reliable access to meals, groceries, and everyday essentials across the Middle East. The company operates specialized business units including KitchenPark, CloudRetail, and Profood Properties to enable brands to thrive in on-demand commerce.
As a Business Operations Associate supporting the Real Estate Development Operations team across MENA, you will be based in Amman and work with data, systems, and cross-functional teams to maintain accurate reporting, build dashboards and trackers, and drive operational efficiency.
Key responsibilities include:
- Perform routine data quality checks on real estate portfolio management and development project data, following up with teams to correct discrepancies
- Ensure data governance standards are followed, including access control, refresh schedules, documentation, and automated reporting processes
- Build and maintain standardized data models and reporting templates for consistent measurement across the MENA region
- Develop, automate, and maintain dashboards, reports, and analytical models using Google Sheets, Excel, and other BI tools
- Lead implementation and adoption of software platforms such as Yardi, Procore, or other real estate/construction/project management tools
- Collect, clean, and analyze operational and system usage data to identify trends, adoption challenges, and process improvement opportunities
- Train users on dashboards, trackers, and systems to ensure correct data input
- Design and track KPIs for real estate development, including cost, schedule, risk, and platform adoption metrics
- Translate complex data into clear, actionable recommendations through slides, dashboards, and written summaries
- Connect and integrate multiple data sources including Excel, JSON, CSV, SQL databases, SharePoint, and APIs
The role requires working onsite in Amman five days a week, collaborating closely with experienced colleagues and cross-functional teams.
REQUIREMENTS:
- Bachelor's degree in Engineering, Data Science, Business Analytics, Information Systems, or another analytical field
- 3-5+ years of experience as a Data Analyst, Business Analyst, or in a similar data-driven role
- Exceptional skills in Google Sheets and Excel (dashboards, pivot tables, automation, reporting)
- Understanding of forecasting concepts, including trends and projection techniques
- Experience with SQL and BI tools (Tableau, Power BI, Looker, or similar) is a plus
- Hands-on experience with real estate/construction/project management platforms is highly preferred
- Fluent in English and Arabic with excellent communication and training skills
- Highly organized, detail-oriented, and able to manage multiple projects and stakeholders simultaneously
- Analytical thinker with strong problem-solving skills and high ownership over data quality
- Systems-minded professional who can design metrics, reporting frameworks, and digital organization structures
- Clear communicator who can make data accessible and intuitive for multicultural teams
