SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Kustomer is a conversational CRM platform built on AI, automation, and unified data architecture that powers customer service for leading brands like Sweetgreen, Starz, Vuori, Resy, and Cotopaxi. Originally founded in 2015, acquired by Meta in 2022, and spun out as an independent company in 2023 with $60M in Series A funding, Kustomer raised an additional $30M Series B in 2025 and is scaling rapidly.
You will lead and develop a team of Business Development Representatives, serving as the engine for pipeline generation and revenue growth. This is a hands-on leadership role where you'll coach your team on outbound prospecting, refine playbooks and messaging, and drive consistent quota attainment. You'll partner closely with Marketing and Sales leadership to align on ideal customer profiles, campaign strategy, and lead handoff processes.
Key responsibilities include hiring and ramping BDR talent, building and refining outbound prospecting cadences and sequences, conducting weekly 1:1s and pipeline reviews with data-driven coaching, managing CRM hygiene and forecasting, running monthly business reviews to track pipeline attainment and ROI, and staying hands-on by joining live calls and coaching in real time. You'll also model strong AI habits and help your team integrate AI tooling into prospecting and pitch workflows.
You bring 2+ years of first-line leadership experience in Business Development within SaaS or related industries, with a proven track record of building pipeline in enterprise or mid-market segments and hitting quotas yourself. You have deep fluency in outbound motion—sequences, account-based strategies, personalization at scale—and strong proficiency with CRM and sales engagement tools (Salesforce, Outreach, Salesloft, or similar), including AI tooling. You're an exceptional coach and communicator who unlocks performance in individuals and collaborates effectively with RevOps and Sales leadership.
The role is hybrid, requiring one day per week in the NYC office on Wednesdays. Kustomer is a remote-friendly company with team members across the US and UK. The company offers competitive salaries, stock options, 100% healthcare coverage, 401K, WiFi and mobile reimbursement, and generous vacation.
