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Freshworks is seeking a Business Development Manager to join their London office on an in-office basis. In this individual contributor role, you will manage a large volume of daily outbound interactions with prospective Freshworks customers via phone, email, and other media channels. Your primary goal is to raise interest levels, qualify leads, educate prospects, and connect them with the sales team to deliver regional revenue targets.
Key responsibilities include developing and managing your lead pipeline by assessing, prioritizing, and moving a large number of prospective clients simultaneously. You will define and execute plans to meet and exceed role-based goals, engage with senior managers across marketing, sales, and operations teams to design and execute campaigns, and help continuously improve internal and external processes. You will leverage resources effectively, including marketing, pre-sales, and sales executives, to meet your objectives. The role requires you to become an advocate for the Freshworks brand and develop expertise in customer service and CRM tools. You will provide regular reporting on pipeline status and conduct forecasting exercises.
Freshworks builds uncomplicated service software that delivers exceptional employee and customer experiences. The company serves nearly 75,000 organizations globally, including major brands like Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, with enterprise-grade yet easy-to-use CX and IT solutions.
Requirements:
- Bachelor's or Master's degree (desirable)
- First experience in sales or business development, preferably in a similar role, or equivalent practical experience in high-velocity sales environments; cloud software sales experience is a plus
- Experience with the UK market
- Fast learner, driven to action, passionate about sales, customer service, and CRM tools
- Enthusiastic about helping and serving clients, with high goal and customer orientation, self-motivation, and charming persistence
- Excellent written and verbal communication skills
- Strong team player and collaborator
- Ability to thrive in a fast-paced, globally dispersed work environment
- Fluency in English
- Valid right to work in the UK (visa sponsorship not available)
