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Tide is a fintech platform serving over 2 million SMEs globally across the UK, India, Germany, and France. The company offers business accounts, banking services, and integrated administrative solutions including invoicing and accounting. Tide has raised over $300 million and operates offices across Central London, Sofia, Belgrade, Bucharest, Vilnius, Hyderabad, Gurugram, New Delhi, Berlin, Paris, and Luxembourg.
The Onboarding Team is a front-line function responsible for converting prospective leads into active Tide members and maximizing product adoption during the onboarding period. The team collaborates closely with marketing, product, and KYC teams to deliver a seamless member experience.
As a Business Development Executive, you will be the primary link between Tide's fintech platform and prospective SME members. Your core responsibilities include:
• Driving market expansion by engaging with prospective SME members, addressing objections, and communicating the value proposition of the Tide app for their business needs.
• Converting leads into active members through proactive outreach to prospective members who have initiated applications, providing support, and guiding them through completion to ensure smooth onboarding.
• Building strong relationships with prospective members by establishing trust and rapport, understanding their business needs, and identifying opportunities to introduce relevant financial products and services.
• Ensuring compliance and troubleshooting by working closely with KYC agents to verify documentation, assist members in resolving application issues, and ensure regulatory requirements are met.
• Maximizing upselling opportunities by staying current with product offerings and using a consultative sales approach to recommend additional services aligned with member needs.
• Providing valuable insights by gathering feedback from potential members on onboarding challenges and sharing findings with internal teams to drive continuous improvement.
You will need native-level proficiency in spoken and written French to engage effectively with the target market. Experience in telesales, business development, or customer service with a proven track record of converting leads into customers is essential. You should be target-driven and commercially focused, with the ability to upsell relevant products and maximize revenue.
