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Tide is a fintech platform serving SMEs across the UK, India, Germany, and France with business banking, invoicing, and accounting solutions. The company supports over 2 million members globally and has raised over $300 million in funding.
The Business Development Executive role sits within the Onboarding Team, a front-line function responsible for converting prospective leads into active Tide members. You will work collaboratively with marketing, product, and KYC teams to ensure a seamless onboarding experience.
Key responsibilities include:
• Driving market expansion by engaging prospective SME members, addressing objections, and communicating the value of the Tide app for their business needs.
• Converting leads into active members through proactive outreach to prospects who have started applications, providing support and guidance through completion.
• Building strong relationships with prospective members by understanding their business needs and identifying opportunities to introduce relevant financial products and services.
• Ensuring compliance and troubleshooting issues by working closely with KYC agents to verify documentation and resolve application problems while meeting regulatory requirements.
• Maximizing upselling opportunities by staying current with product offerings and using consultative sales techniques to recommend additional services aligned with member needs.
• Providing valuable insights by gathering feedback from potential members on onboarding challenges and sharing findings with internal teams to drive continuous improvement.
You will serve as a key link between the Tide platform and potential SME members, requiring strong sales skills, customer-centric thinking, and adaptability. Native-level proficiency in spoken and written French is essential to engage effectively with the target market. Experience in telesales, business development, or customer service with a proven track record of converting leads is required. You should be target-driven, commercially focused, and capable of upselling relevant products to maximize revenue.
