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Decagon is a conversational AI platform enabling enterprises to deploy AI agents for customer support and operations across voice, chat, email, SMS, and other channels. The company is backed by top-tier investors including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, and serves industry leaders like Avis Budget Group, Block's Cash App, Chime, and Oura Health.
This Business Development role is based in London and focuses on scaling Decagon's presence across EMEA, particularly the DACH region. You will work directly with the founders and executive team to build and expand Decagon's executive network among large enterprises, private equity firms, strategic partners, and the broader technology ecosystem.
Key responsibilities include cultivating relationships with C-level and VP-level executives in customer experience, operations, technology, and digital transformation; partnering with private equity firms to drive adoption across portfolio companies; representing Decagon at executive briefings, private dinners, and industry events; and leveraging commercial judgment to prioritize high-impact opportunities. You will serve as a first point of contact for senior decision-makers and help shape EMEA market expansion strategy through direct market feedback.
This is a strategic, relationship-driven role—not a traditional sales position. Success requires executive presence, strong judgment in ambiguous situations, and the ability to operate effectively in a founder-led environment. You will work closely with senior executives, thrive in fast-moving and unstructured settings, and engage both in-person and through modern GTM tools.
Required qualifications include 8+ years of experience in strategic growth, partnerships, enterprise GTM, or founder-adjacent roles; demonstrated ability to build trust and credibility with senior executives, VC/PE investors, and operators; proficiency in German; strong executive presence and communication skills; proven judgment in prioritizing deals and markets; and comfort operating without heavy process. Willingness to travel across Europe as needed is expected.
About Decagon
AI / Data / Infrastructure; SaaS / Enterprise Software — AI agents for customer support and enterprise operations.
