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Salary: USD 101,000 - 140,000 / annual
Chime is hiring a Business Control Manager to join the Compliance Business Control Management team, with primary focus on control delivery for Growth Marketing and Chime Enterprise. You will partner with business and control owners to translate agreed risk outcomes into practical controls that provide appropriate risk mitigation while supporting business effectiveness. You will also help identify, validate, and document controls already operating across the business, and contribute to broader Compliance BCM and business efforts based on priorities and capacity.
Key responsibilities include:
- Partner with Growth Marketing and Chime Enterprise business and control owners to translate risk and control outcomes into practical implementation plans, while supporting additional Compliance BCM portfolios as needed.
- Contribute to reviews of business requirements, projects, process or product changes, incidents, complaints, and regulatory developments by identifying relevant controls, operating practices, gaps, dependencies, and implementation considerations.
- Drive assigned control workstreams through implementation, validation, documentation, and closure, coordinating milestones, dependencies, evidence, and routine decisions with stakeholders.
- Evaluate Chime's existing control environment by reviewing business activities, procedures, system capabilities, evidence, and current control records to identify operating controls and potential coverage gaps.
- Assess whether existing controls provide appropriate coverage and recommend whether controls should be reused, enhanced, created, consolidated, or retired.
- Evaluate implementation readiness, coordinate control owner attestations, validate assigned controls against team standards, and maintain complete and current control records.
- Track gaps, exceptions, remediation commitments, and dependencies through closure, escalating material design, ownership, exposure, or delivery concerns and supporting remediation from incidents, testing, audits, or other findings.
Chime is a fintech company providing user-friendly financial tools and platforms to help members achieve financial progress. The company operates with an entrepreneurial culture focused on integrity, problem-solving, and member-centric innovation.
The role offers hybrid work (four days in-office, Fridays remote for those near an office), comprehensive health and financial benefits, generous vacation and paid time off, up to 22 weeks paid parental leave for birthing parents and 12 weeks for non-birthing parents, annual wellness stipend, and community service time.
REQUIREMENTS:
- 4 or more years of experience in business controls, regulatory compliance, operational risk, audit, operations, or a related discipline within financial services, fintech, or another highly regulated environment.
- Hands-on experience taking a control or process improvement from a defined problem or requirement through implementation, evidence review, documentation, and closure.
- Strong analytical skills and experience evaluating business processes, requirements, incidents, and control records to understand what is operating, identify gaps, and determine where clarification or additional risk mitigation is needed.
- Strong execution and project-management skills, including managing multiple workstreams, dependencies, decisions, and stakeholders while adapting to changing complexity, urgency, and team priorities.
- Strong communication and influencing skills, with the ability to partner effectively with technical and non-technical stakeholders, challenge incomplete evidence or unclear ownership, and escalate material concerns with sound judgment.
- Experience working in consumer financial services or another regulated environment, with working knowledge of regulatory and consumer protection risk frameworks such as EFTA and Regulation E, TILA and Regulation Z, UDAAP, or comparable requirements.
